Privacy Policy

Santiago ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our AI-powered content creation and publishing platform.

• Account Information: Name, email address, and profile details when you sign up.
• Content Data: Links, images, descriptions, and media you upload for content generation.
• Social Media Connections: OAuth tokens and account IDs for connected platforms (YouTube, Instagram, Facebook, TikTok).
• Usage Data: Feature usage, generated content, scheduled posts, and advertising campaign data.
• Payment Information: Billing details processed securely by our payment provider. We do not store full card numbers.

• To generate AI-powered content based on your inputs.
• To publish and schedule posts to your connected social media accounts.
• To run advertising campaigns through connected ad platforms.
• To improve our AI models and platform features.
• To communicate with you about your account and service updates.
• To process payments and manage subscriptions.

Santiago uses AI models to generate content. Your inputs (links, descriptions, images) may be processed by third-party AI providers to generate text, images, and video content. We do not use your private account data to train general-purpose AI models without your consent.

We share data only with:

• Social Media Platforms: To publish content you create and authorize.
• AI Providers: To generate content (inputs only, no personal account data).
• Payment Processors: To handle billing securely.
• Legal Requirements: When required by law or to protect our rights.

We implement industry-standard security measures including encryption in transit and at rest, secure OAuth token storage, and regular security audits. Your social media access tokens are encrypted and never exposed in client-side code.

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Export your data.
• Withdraw consent for data processing.
• Disconnect social media accounts at any time.
• Delete your account and all associated data.

To exercise these rights, contact us at hello@santiago.media.

We retain your data for as long as your account is active or as needed to provide our services. When you delete your account, we remove your personal data within 30 days, except where retention is required for legal or security purposes.

We use cookies and similar technologies to maintain your session, remember preferences, and analyze platform usage. You can manage cookie preferences through your browser settings.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Continued use of Santiago after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact us at: hello@santiago.media