Terms of Service

By accessing or using Santiago ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms constitute a legally binding agreement between you and Santiago.

Santiago is an AI-powered platform that helps users create, schedule, and publish content across social media platforms, and manage advertising campaigns. The Service includes content generation tools, scheduling systems, publishing integrations, and analytics features.

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You may not share your account or allow others to access it.
• You must be at least 18 years old to use the Service.
• We reserve the right to suspend or terminate accounts that violate these Terms.

• Your Content: You retain ownership of all content you create, upload, or generate using Santiago. We do not claim ownership of your original content.
• AI-Generated Content: Content generated by our AI tools is provided to you for your use. You are responsible for ensuring generated content complies with platform policies and applicable laws.
• License to Us: You grant us a limited license to use, store, and process your content solely to provide and improve the Service.

You agree not to use Santiago to:

• Generate or publish illegal, harmful, defamatory, or infringing content.
• Violate the terms of service of any connected social media platform.
• Spam, harass, or send unwanted communications.
• Attempt to reverse engineer, decompile, or hack the Service.
• Use the Service in a way that could damage, disable, or impair our systems.
• Resell, sublicense, or commercially exploit the Service without authorization.

When you connect social media accounts to Santiago, you authorize us to publish content on your behalf according to your instructions. You are responsible for:

• Complying with each platform's terms of service.
• Content published through Santiago to your connected accounts.
• Maintaining valid connections and permissions.
• Any consequences of published content, including takedowns or account restrictions.

• Some features require a paid subscription. Fees are charged in advance on a monthly or annual basis.
• Subscriptions automatically renew unless cancelled before the renewal date.
• You may cancel anytime. Cancellations take effect at the end of the current billing period.
• Refunds are provided at our discretion, generally only for technical issues we cannot resolve.
• We may change pricing with 30 days' notice. Price changes apply to your next billing cycle.

We strive to maintain high availability but do not guarantee uninterrupted service. The Service may experience downtime for maintenance, updates, or unforeseen issues. We are not liable for losses resulting from service interruptions.

AI-generated content is provided "as is" without warranties of accuracy, completeness, or suitability for any particular purpose. You are responsible for reviewing and approving all content before publication.

Santiago, our logo, and all related trademarks, service marks, and trade names are our property. You may not use them without our prior written consent. The Service's software, design, and functionality are protected by copyright and other intellectual property laws.

We may suspend or terminate your access to the Service at any time if you violate these Terms or for any other reason at our discretion. Upon termination, your right to use the Service ceases immediately. You may delete your account at any time through the platform settings.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT DEFECTS WILL BE CORRECTED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SANTIAGO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

You agree to indemnify and hold harmless Santiago and its affiliates, officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your content, or your violation of these Terms.

We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any disputes shall be resolved in the courts of San Francisco County, California.

Questions about these Terms? Contact us at: hello@santiago.media